Terms and Conditions

Product variation from image on website
Please note that all ZOEMOU Jewellery is lovingly hand-made to the highest possible standards, however due to the hand-made nature of the jewellery there may at times be slight variations from the product image on the website. We feel that this is gives our jewellery a special unique quality and we hope you feel the same.

Terms & Conditions Of Website Use
The following rules & regulations apply to all visitors and users of this website info@zoemou.com. By using this website you will be bound by all of the subsequent rules & regulations. In the event that a violation of these rules & regulations occurs, ZOEMOU Jewellery reserves the right to seek all remedies available by law & in equity.
Unless otherwise stated, the ZOEMOU Jewellery website & all of its contents (including without limitation, all text, photographs, images, video & audio) are exclusive property of ZOEMOU Jewellery and are protected by copyright and trademark laws.

Copyright Notice
The ZOEMOU Jewellery website & all of its materials including, but not limited to its text, artwork, photographs, images & video will collectively be known as ‘materials’. All ‘materials’ are protected by copyright laws & other international laws & treaties. You must comply with all proprietary and copyright notices on this website. This website is owned by ZOEMOU Jewellery and is subject to copyright. The information on this site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia), you must not in any form or by any means:
(i) reproduce, copy, adapt, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or ‘materials’ on the site or otherwise exploit any of its ‘materials’ without our express prior written permission.
(ii) alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this site which can be accessed through this site; or
(iii) use or apply, for commercial purposes any material or information on this Site, without the prior written consent of ZOEMOU jewellery. Nothing contained on this site should be construed as granting any license or right of use of any www.zoemou.com trademark or part of any trademark displayed on the website without the express written permission of ZOEMOU jewellery.

Returns
Exchange due to change of mind – Unfortunately we do not offer exchange or refunds on your purchases if you change your mind.
The purchase of SALE items is final unless deemed faulty, so please choose carefully.
Please email info@zoemou.com if you would like to exchange your purchase.

Return of faulty items – You have 30 days to return your purchase if it is faulty.
All items are quality checked but occasionally there may be a fault we're unaware of. Please note that wear and tear in the course of normal use is not considered a fault. Jewellery are delicate and should be handled with utmost care to preserve the life of the jewellery. Breaking from mishandling is not considered a fault (i.e. dropping or bumping against hard surfaces). Please see Care Instructions on the website for further information on this.
Items will not be replaced if tarnishing of the plating occurs as this is due to general wear and tear and exposure to perfumes, moisturizers and heat from the body over a certain period of time. ZOEMOU Jewellery advises purchasers of their duty of care for each piece as detailed on the care card included within each purchase.

To be eligible for a repair, exchange or refund of a faulty item please contact ZOEMOU Jewellery on info@zoemou.com  with the following:
- A photograph of the item with a description of the fault
- A "proof of purchase" being either the email confirmation from ZOEMOU Jewellery or bank statement.
- Zoemou Jewellery cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned are securely packaged. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting.
- You are responsible for all postage costs incurred to return an item.
- For international returns, we recommend that you label the package with 'Returned Goods' to ensure that the items do not attract possible customs duties and taxes once again.

The item will be assessed upon return for fault. ZOEMOU Jewellery will then repair, replace or refund the item. ZOEMOU Jewellery reserves the right to deny an exchange or credit if the faulty piece returned does not meet our return policy requirements and it is deemed that care instructions were not followed.
Please note ZOEMOU Jewellery will only accept returns purchased directly from the ZOEMOU Jewellery website. Any items purchased from a ZOEMOU stockist must be returned to that stockist as per their return policy.

Sale Items
Please note the purchase of any sale item is final and cannot be returned / exchanged unless deemed faulty.

Care Instructions
- Jewellery is delicate, so please handle carefully.
- Avoid contact with cosmetics, perfumes, hairspray and long exposure to sunlight as this may cause tarnishing and discolouration.
- Avoid contact with water. Remove all jewellery before showering or conducting household tasks such as cleaning.
- Metal components can be cleaned with a soft jewellery polishing cloth.
- Store jewellery in a clean, dry environment, preferably in separate pouches or boxes.

Privacy Policy
At ZOEMOU Jewellery we keep your information in the strictest confidence and do not sell information to third parties, nor use personal information for any reason other than its intended use. If you purchase from our store or add us on Facebook, you will have the option to be added to our mailing list. Our mailing list will keep you informed about new products and collections, events, news and sales. If may unsubscribe from our mailing list at any time.


Payment Options
We accept payment via:
- PayPal and credit card online 

Packaging
All items are wrapped in a plastic sleeve and will be delivered in a beautiful ZOEMOU Jewellery pouch or dust bag, which can be used as jewellery storage to protect your new pieces.

Shipping
All items are shipped from our Sydney head office. Delivery will take 1-10 business days depending on your location worldwide.

For shipping within Australia, you can choose between FREE standard shipping with tracking (2-4 business days estimated delivery) or Express Post which is priced according to the weight of your package (next day delivery to most metropolitan areas).

All items are sent with a tracking number and can be tracked online. For more information on tracking your package please contact info@zoemou.com

If you have any further questions please contact us on info@zoemou.com
We are happy to help!